Privacy notice
Controller: HIDDEN INSIGHT LABS LTD., 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Company number 16941841. Reviewed 11 November 2026.
This covers the website, enquiries, study delivery and the participant panel. It applies whether you are a client contact or a participant.
What we hold
| Who | Data |
|---|---|
| Enquirers | Name, work email, brief, decision date |
| Panel members | Name, email, city, device, availability, assistive setup, payout details |
| Participants in a session | Recording, transcript, quoted extracts, timings |
| Clients | Contact details, screener, report correspondence |
We do not buy lists and this site carries no advertising pixel.
Lawful bases
Contract for panel work and studies; legitimate interests for enquiries and studio operation; consent for recording and for optional panel updates; legal obligation for accounting.
Recording consent is taken separately at the start of each session and can be withdrawn for a segment afterwards.
Who receives it
Processors: Cloudflare (hosting, DNS, mail routing), Formsubmit (form delivery), our email provider, our rewards provider for incentives. Client-side, the report and clips go to the commissioning organisation under the study contract.
How long
| Enquiries | 12 months |
| Panel profile | Membership + 24 months |
| Recording and report | 24 months, or as the client contract states |
| Payment records | 6 years |
Your rights
Access, correction, erasure, restriction, portability and objection. Write to [email protected]; we answer within one month at no charge. Complaints go to the Information Commissioner’s Office.
Cookies, fonts and hosting
No analytics or advertising cookies. A session cookie exists only while a form is open. Google Fonts receives your IP address. Server logs are held by our host for 30 days.
Transfers
Some processors sit outside the UK; transfers rely on the UK addendum to standard contractual clauses.
Contact
[email protected] · 71-75 Shelton Street, London WC2H 9JQ. No statutory DPO; enquiries reach the director.