Terms of use

HIDDEN INSIGHT LABS LTD., company number 16941841, registered in England and Wales at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

1. Site

Published for information, may change, and is not an offer. Liability for indirect or consequential loss from site use is excluded. Outbound links are not endorsements.

2. Study engagements

A study is defined by a written scope: screener, discussion guide, dates, fee and deliverables. Sample size and rejection quota are part of that scope.

Reports are confidential to the commissioning organisation until publication is agreed. Participant identities stay confidential unless the participant consents to be named. Sessions are recorded with consent and the client may watch live or on demand.

3. Panel participation

Panel members take part as self-employed contractors: no fixed hours, no exclusivity and no guaranteed volume of invitations. A session counts as attended once the participant joins and completes the briefed tasks; it is not conditional on satisfying the client.

Members may withdraw at any point before a session starts; short-notice cancellations are noted on the profile.

4. Incentives

Incentives are paid per attended session at the rate in the brief. Where the product fails entirely and the session cannot proceed, the incentive is still paid. Failed payouts caused by incorrect contact details are retried once.

5. Conduct and confidentiality

Participants must not share prototypes, screenshots, logins or clip links, and must not bring a second person to a session. The duty runs 24 months past the session.

6. Liability and law

Liability per engagement is capped at the fee paid. Death, injury and fraud are excluded from the cap. England and Wales law applies, with those courts having exclusive jurisdiction.